Payment Policy
Business Name: Amy Embery, LLC
Email: support@amyembery.us
Phone: (424) 704-8608
Address: 4250 Via Dolce, #321, Marina Del Rey, CA 90292
Amy Embery, LLC (“we,” “us,” “our”) offers secure online payments to make checkout simple and safe. This Payment Policy explains the payment methods we accept, how charges are processed, and what to do if something looks wrong.
1) Accepted Payment Methods
We currently accept two primary payment methods:
A) PayPal
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Pay using your PayPal balance, linked bank account, or card (as supported by PayPal).
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PayPal may apply its own security checks and account rules.
B) Stripe (Credit/Debit Card Processing)
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Pay securely using a major credit/debit card through Stripe, our payment processor.
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We do not store full card details on our servers.
2) Payment Security
We take payment security seriously because… obviously.
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Payments are processed through PayPal and Stripe using encrypted connections.
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We do not store complete payment card numbers.
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Your payment data is handled under the security standards of PayPal and Stripe.
3) When You Are Charged
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Your payment is typically authorized and charged at checkout when you place an order or confirm a paid service/product.
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If a payment fails or is declined, the order will not be confirmed until payment is successfully completed.
4) Payment Confirmation
After a successful payment:
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You will receive an order/payment confirmation (email or on-screen confirmation).
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If you do not receive confirmation, check your spam/junk folder first, then contact us at support@amyembery.us.
5) Currency
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All charges are processed in USD (United States Dollars) unless clearly stated otherwise at checkout.
6) Taxes
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If applicable, taxes will be shown clearly during checkout before payment is finalized.
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If a charge appears different than expected, contact us with your order details.
7) Payment Issues & Failed Transactions
If your payment is declined or fails:
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Verify your card details, billing address, and available funds.
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Try again using the other payment method (PayPal ↔ Stripe).
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Some banks/PayPal accounts block certain transactions automatically for fraud prevention.
If you see a pending charge:
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Pending authorizations can appear temporarily and usually disappear automatically if not captured.
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Timing depends on your bank or PayPal.
8) Chargebacks & Disputes
If you believe a charge is incorrect:
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Please contact us first at support@amyembery.us with your order number and details.
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Filing a chargeback without contacting us may delay resolution, since payment processors must investigate and may place holds.
We’ll always try to resolve issues fairly and quickly.
9) Refunds (If Applicable)
If a refund is approved:
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Refunds are issued back to the original payment method (PayPal or Stripe/Card).
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Processing time depends on the provider:
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PayPal: usually faster, but can vary
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Card (Stripe): typically a few business days, depending on your bank
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(Refund rules and eligibility should be detailed in your Return & Refund Policy if you sell products, or your service cancellation/refund terms if you sell services.)
10) Contact Us
If you have any questions about payments, receipts, or billing issues:
Amy Embery, LLC
4250 Via Dolce, #321, Marina Del Rey, CA 90292
Email: support@amyembery.us
Phone: (424) 704-8608