Returns & Refunds Policy

Business Name: Amy Embery, LLC
Email: support@amyembery.us
Phone: (424) 704-8608
Address: 4250 Via Dolce, #321, Marina Del Rey, CA 90292

We want you to be satisfied with your order. If something isn’t right, this policy explains when returns are accepted and how refunds are handled.

1) Return Window

You may request a return within:

  • 30 days from the date your order is delivered.

Requests made after 30 days may be refused.

2) Return Eligibility

To qualify for a return, items must be:

  • Unused

  • Unworn (if applicable)

  • In original condition

  • In original packaging (if available)

  • Accompanied by proof of purchase (order number / receipt)

If the item shows signs of use, damage caused by the customer, or is missing major parts/accessories, we may deny the return or issue a partial refund depending on the situation.

3) Non-Returnable Items

Returns are not accepted for:

  • Final sale / clearance items (if clearly marked as final sale)

  • Gift cards

  • Any item that is used, altered, or damaged after delivery due to customer handling

  • Items returned without authorization (see Section 5)

(If you sell personalized/custom items later, you should add: “custom/personalized items are non-returnable except defective.”)

4) Damaged or Defective Items

If your item arrives damaged or defective:

  • Contact us within 7 days of delivery

  • Email support@amyembery.us with:

    • Your order number

    • A short description of the issue

    • Clear photos of the item and packaging (if damaged)

We may offer:

  • A replacement (if available), or

  • A refund, depending on the case.

5) How to Start a Return (Return Authorization)

To request a return, email support@amyembery.us with:

  • Order number

  • Item(s) you want to return

  • Reason for return (quick explanation is enough)

  • Photo evidence (only required for damaged/defective claims)

If approved, we will send return instructions.
Do not send returns without approval. Unapproved returns may be delayed, rejected, or lost in the void of human logistics.

6) Return Shipping Costs

  • Change-of-mind returns: customer pays return shipping.

  • Defective/damaged or incorrect item: we cover return shipping or provide a prepaid label when applicable.

7) Refunds

Once your return is received and inspected:

  • Approved refunds are issued to the original payment method (PayPal or Stripe/card).

  • Refund processing time:

    • Within 5 business days after inspection/approval (we do our part)

    • Your bank/PayPal may take additional time to post it (they do their thing)

Shipping fees are non-refundable, unless the return is due to our error (wrong item, defective, damaged on arrival).

8) Exchanges

If you want an exchange:

  • Request it by email the same way as a return.

  • Exchanges depend on inventory availability.

  • If an exchange isn’t available, we’ll refund you (if eligible) after the returned item is received and approved.

9) Cancellations

If you need to cancel an order:

  • Contact us as soon as possible at support@amyembery.us.

  • If the order has not been processed/shipped yet, we may be able to cancel it.

  • If it has already shipped, you’ll need to follow the return process after delivery.

10) Contact Us

For return or refund requests, reach out:

Amy Embery, LLC
4250 Via Dolce, #321, Marina Del Rey, CA 90292
Email: support@amyembery.us
Phone: (424) 704-8608